We will not compromise our individual or company integrity for any reason. Everyone will be held to the highest ethical standards in all business dealings, with our existing or prospective customers, our vendors, and the local community.
We will be honest and straightforward in all of our interactions running the business, especially when communicating with existing or prospective customers. There will not be any deception nor will we withhold pertinent information.
We commit to being fair when interfacing with all of our customers. We will do our best to resolve any issues that arise in a timely manner and work with our customers who may be having financial difficulties.
We treat everyone with respect, regardless of race, age, gender, religious affiliation, or sexual orientation. The inclusion of diverse perspectives and cultural backgrounds are encouraged and embraced.
Owner / Manager
Bill is the owner and manager of the business, having purchased it in March of 2018. He has lived in the Houston area since 1985 and is a graduate of the University of Houston. He has had a successful career in manufacturing operations and has also owned and operated another self storage facility. Bill strongly believes in running the business with integrity, fairness, and respect. He realizes that satisfied customers are the key to success and strives to ensure that customer needs are met. He also sincerely appreciates the men and women who serve our country and community and offers discounts to the military (active and retired), police officers, firefighters, teachers, and the clergy.
Many of our tenants likely remember Ashly. She used to run the former At Home Climate Storage for her boss before I purchased the business in March of 2018. I worked with Ashly very closely before and after the closing date and it was obvious that she was very passionate about the self storage business. I have retained Ashly on a contract basis to perform various marketing activities for me. She will be reaching out to local businesses and to real estate agents, apartment managers, etc. to get the word out about our business and drive more rentals. She will also interface with the Longview Chamber of Commerce.
We adhere to the BBB Code of Business Practices
Build Trust: Establish and maintain a positive track record in the marketplace.
Advertise Honestly: Adhere to established standards of advertising and selling.
Tell the Truth: Honestly represent products and services, including clear and adequate disclosures of all material items.
Be Transparent: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees, and procedures that bear on a customer’s decision to buy.
Honor Promises: Abide by all written agreements and verbal representations.
Be Responsive: Address marketplace disputes quickly, professionally, and in good faith.
Safeguard Privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
Embody Integrity: Approach all business dealings, marketplace transactions, and commitments with integrity.
Our Storage Assistant
Alec had previously been doing some work at the facility when it was known as At Home Climate Storage and I decided to retain him. He will be performing a daily site check in the mornings. This entails walking the property to see if anything needs attention, clean things up, and make sure that all units are properly locked. If someone has moved out, he will clean and prepare the unit for rental. He will also perform routine maintenance tasks periodically and do a thorough facility cleaning weekly. If someone wants to view the facility and unit(s) before renting, Alec will call and schedule a time to meet at the facility. He can answer your questions and will be able to process any required paperwork to complete the move-in process.
Please watch our Intro video
- 24/7 Video Surveillance
- Fully Fenced Perimeter
- Computer Controlled Access
- Personal Gate Keycode
- Friendly, Helpful Managers
- Clean Units and Facility
- Thorough Pest Control
- Low Move-in Costs
- Cash, Checks, Credit Cards Accepted
- Auto Billpay & Online Bill Payment
- Month-to-Month Rentals
- All Ground Level Units
- Climate Controlled Units
- We Sell Locks
If you would like to review our features and benefits, please click on the following link: features_benefits. If you would like to read more about our superior customer service, please click on the following link: superior_service. Finally, if you would like to read an overview of our business, please click on the following link: overview.